Home Improvement michigan, kitchen remodeling, bathroom

This is an actual former Home Depot customer which had a bad experience and forwarded this to us!

Timeline of bathroom remodeling project for Farmington Hills, MI (inv. # 2722-232788)

Jan. 20^th, 2008: I met with Mike Mc Dermed at the Commerce Home Depot to schedule guest bathroom remodeling project. Project was scheduled and billed to Home Depot credit card. Mike stated the Job would take 2 to 3 days and would start as soon as I recived the materials

Tuesday, February 11^th: Home Depot calls my home requesting that I contact Chenowyth Construction to schedule material inspection. I called Chenowyth Construction to schedule an inspection for Friday, 2-15-08 @ 8:30 A.M.

Friday, 2-15-08: Chenowyth Construction shows up 1 hour late and a man named Aaron spent less than 15 minutes inspecting material. When inspection is completed, Aaron states that the cabinet doors on the vanity are dented and he would FedEx me another set of doors.

After Aaron left, I realized the cardboard & banding was still wrapped around the vanity and there was no way he could have seen the doors on the vanity. At this time Aaron gave me a work schedule that stated the work would commence on Wednesday, 2-20-08 first thing in the morning and would be completed on Monday, 2-25-08.

Monday, 2-18-08: I contacted Chenowyth Construction to see what time they planned on starting, Wednesday, 2-20-08. Their response was, we will be out after 10:30 A.M. on 2-20-08. I stated this was unacceptable and they said what’s the difference…you need to be home while we are in your home for the entire 4 days. I asked if this was a firm policy, and they stated that my salesman at Home Depot conveyed this to me, which was not true.

At this point, I had no other option than to cancel the job...which is what I did. I called Parko Home Restoration and Ron Parko, the owner, was at my home in 30 minutes and provided me with a competitive quote. Ron stated he would be at my home the next morning at 8:00 A.M.

Tuesday 2-19-08: Parko Home Restoration is my home at 7:45 A.M. and completed this bathroom remodel in 1 ½ days. Ron Parko, the owner of the company stated that I did not receive a toilet seat & lid, universal vanity filler and brushed nickel handles for my vanity. Furthermore, Ron Parko asked why Home Depot sent extra vanity doors, because the ones that came with the vanity were fine. Ron also stated that I was shipped double the amount of floor tiles (200 extra) which I returned for a $136.00 credit. *Bathroom floor measures 5 X 8

Thursday, 2-21-08: Mike Mc Dermid reorders nickel plated handles for vanity, universal vanity filler and toilet seat & lid. I was promised these items would be FedExed and arrive at my home in lees than a week.

Monday, 2-25-08: Great Lakes Granite comes to my home to take final measurements for granite counter tops and informs me that that they do not re-connect any pluming. I now learn that this is my own responsibility…one that Mike Mc Dermid never conveyed to me.

Tuesday, 2-26-08: Toilet seat & lid arrive at my home, but no nickel plated handles or universal vanity filler.

Summary: As of 3-3-08, this simple bathroom remodel job that Mike Mc Dermid promised would take 2 to 3 days is over 6 weeks old and I’m still missing parts and waiting for my granite counter top to be installed.

Note: After the extra parts were available, Parko Home Restorations complete the installation of the ordered parts before the granite company showed.

Please do not fall into this!
Typical scenario. Lets say you need some home improvement done. You search the Internet and chose a company that comes up on top of the search to call. Lets call the company "A" building. The person who answers the phone we will call Joe. Joe comes out to give you quote for the home improvement that you are requesting. Joe informs you that plans or specifications are not needed to get a firm and accurate estimate. Joe gives you a price and it seems very reasonable. You sign and then comes the disappointments. You find that joe does not have any in house staff other than himself. This means he sub-contracts everything! Unfortunately for you, Joe has under bid the actual costs. It is not Joe's fault directly, he just does not keep up with inflation. Therefore he has to cut corners, but where? First he starts with the quality. He hires sub-contractors that will do the work for cheap thinking they might get work from the next contract that Joe signs. The problem with this is that he has no idea if they are even capable of performing the work. Joe checks in when the project is under way and voices some orders to the sub-contractors. Your however in shock at the personnel and job being performed. However, Joe does not care as long as he makes money.

Please hire a company that when you call for a price, the person performing the job will be the one you meet.
This way there will be a better control over cost over runs and change orders.
You also get to see a portfolio of the work actually performed by the individual themselves.
You can deal direct with the staff to address any and all situations.
Your project tends to finish in a more timely manner.

There many benefits for dealing direct.

Call for a free estimate